Welcome to Sophie Allport Shop, where we bring the charm and elegance of British countryside living to homes around the world. We’re committed to ensuring your complete satisfaction with both our products and service.

Shipping Information

Order Processing Time

We carefully prepare each order with the attention it deserves. All orders are processed within 1-2 business days after payment confirmation.

Shipping Methods & Delivery Times

We offer two convenient shipping options to suit your needs:

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipment
  • Tracking: Included with all standard shipments

Free Shipping

  • Available for: Orders of $50 or more
  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment

Please note: We ship worldwide, with the exception of some Asian countries and remote locations. Delivery times may vary depending on your location and customs processing.

Returns & Exchanges

We want you to be completely delighted with your Sophie Allport purchase. If something isn’t quite right, we’re here to help make it perfect.

Return Policy Overview

  • Return Period: 15 days from receipt of your order
  • Condition: Items must be unused, in original condition, with all tags attached and in original packaging
  • Process: Returns require prior authorization

Non-Returnable Items

To ensure the health and safety of all our customers, the following items cannot be returned or exchanged:

  • Bath & Body products (for hygiene reasons)
  • Personal care items
  • Opened or used candle accessories
  • Custom-made or personalized items

Simple Returns Process

Step 1: Request Your Return

Contact our customer service team within 15 days of receiving your order using the email template below:

Email Subject: Return Request – Order #[Your Order Number]

Email Content:
Dear Sophie Allport Shop Team,

I would like to request a return/exchange for my recent order.
Order Number: [Your order number]
Date Received: [Date you received the package]
Item(s) to Return: [Product name and quantity]
Reason for Return: [Please specify – wrong size, changed mind, damaged item, etc.]
Preferred Resolution: [Refund / Exchange for (specific product)]
Your Name: [Full name]
Contact Email: [Your email address]

Thank you for your assistance.
Best regards,
[Your Name]

Step 2: Wait for Authorization

Our team will respond within 1-2 business days with return authorization and detailed instructions. Please do not send items back without this authorization.

Step 3: Package and Ship

Once authorized, securely pack the item in its original packaging with all tags included. Ship your return to:

Sophie Allport Shop Returns
4796 Pride Avenue
New York, US 10017

We recommend using a trackable shipping service. You are responsible for return shipping costs unless the item is faulty or incorrect.

Refund Information

Once we receive and inspect your returned item:

  • Processing Time: 5-7 business days after we receive your return
  • Refund Method: Issued to your original payment method
  • Deductions: Original shipping costs are non-refundable

Refund Timeline by Payment Method

  • Credit/Debit Cards (Visa, MasterCard, JCB): 3-5 business days after we process the refund
  • PayPal: Usually appears within 24 hours

Exchanges

We’re happy to exchange items for a different size, color, or product. Simply indicate your preference for an exchange in your return request. Once we receive your returned item, we’ll ship your replacement using your original shipping method.

Damaged or Incorrect Items

If you receive a damaged item or incorrect product, please contact us immediately at [email protected]. We will arrange for a replacement at no additional cost to you, including covering return shipping.

Need Assistance?

Our friendly customer service team is here to help with any questions about shipping, returns, or exchanges.

Email: [email protected]
Address: 4796 Pride Avenue, New York, US 10017

We typically respond within 1-2 business days and are committed to resolving any issues to your complete satisfaction.

Thank you for choosing Sophie Allport Shop. We appreciate the opportunity to bring the charm of British countryside living to your home.