At Sophie Allport Shop, we take as much care in ensuring your complete satisfaction as we do in crafting our beautiful British countryside-inspired products. We understand that sometimes an item may not be quite right, and we’re here to help make things perfect.

Our Return Policy

We gladly accept returns and exchanges within 15 days of your receipt of items. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging with all tags attached.

Please Note: Non-Returnable Items

To ensure the health and safety of all our customers, the following items cannot be returned or exchanged:

  • Bath & Body products (for hygiene reasons)
  • Personal care items
  • Opened or used candle accessories
  • Custom-made or personalized items

Simple Returns Process

Step 1: Request Your Return

Please contact our customer service team within 15 days of receiving your order to initiate your return or exchange. Use the template below to ensure we have all the necessary information.

RETURN REQUEST TEMPLATE

Email Subject: Return Request – Order #[Your Order Number]

Dear Sophie Allport Shop Team,

I would like to request a return/exchange for my recent order.

Order Number: [Your order number]

Date Received: [Date you received the package]

Item(s) to Return: [Product name and quantity]

Reason for Return: [Please specify – wrong size, changed mind, damaged item, etc.]

Preferred Resolution: [Refund / Exchange for (specific product)]

Your Name: [Full name]

Contact Email: [Your email address]

Thank you for your assistance.

Best regards,

[Your Name]

Step 2: Wait for Authorization

Our team will respond within 1-2 business days with return authorization and instructions. Please do not send items back without this authorization.

Step 3: Package and Ship

Once authorized, please pack the item securely in its original packaging and include all tags. Ship your return to:

Sophie Allport Shop Returns
4796 Pride Avenue
New York, US 10017

We recommend using a trackable shipping service as you are responsible for the return shipping costs unless the item is faulty or incorrect.

Refund Information

Once we receive your returned item and inspect it, we will process your refund or exchange:

  • Refund Processing Time: 5-7 business days after we receive your return
  • Refund Method: Refunds will be issued to your original payment method
  • Deductions: Original shipping costs are non-refundable

Please note that depending on your payment provider, it may take additional time for the refund to appear on your statement:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 3-5 business days after we process the refund
  • PayPal: Usually appears within 24 hours

Exchanges

We’re happy to exchange items for a different size, color, or product. The process is the same as returns – simply indicate your preference for an exchange in your return request. Once we receive your returned item, we’ll ship your replacement using your original shipping method.

Damaged or Incorrect Items

If you receive a damaged item or incorrect product, please contact us immediately at [email protected]. We will arrange for a replacement at no additional cost to you, including covering return shipping.

Need Assistance?

Our friendly customer service team is here to help with any questions about returns or exchanges. Contact us at:

Email: [email protected]

Address: 4796 Pride Avenue, New York, US 10017

We typically respond within 1-2 business days and are committed to resolving any issues to your complete satisfaction.

Thank you for choosing Sophie Allport Shop. We appreciate the opportunity to bring the charm of British countryside living to your home and look forward to ensuring you’re completely delighted with your purchase.